Contact Us

We're here to help! Get in touch with our customer support team for any questions or assistance you need.

How Can We Help You?

Phone Support

Speak directly with our customer service team

+233 123 456 789

Mon-Fri: 8AM-8PM, Sat: 9AM-5PM

Email Support

Send us an email and we'll respond within 24 hours

support@farzel.com

24/7 - We respond within 24 hours

Live Chat

Chat with our support team in real-time

Available on our website

Mon-Fri: 8AM-8PM

WhatsApp Support

Message us on WhatsApp for quick assistance

+233 123 456 789

Mon-Fri: 8AM-8PM

Send Us a Message
Department Contacts

Orders & Shipping

Questions about your orders, shipping, and delivery

orders@farzel.com

General Support

General questions and technical support

support@farzel.com

Business Inquiries

Partnership opportunities and business-related queries

business@farzel.com

Business Hours
Monday - Friday8:00 AM - 8:00 PM
Saturday9:00 AM - 5:00 PM
SundayClosed

Email support is available 24/7. We respond to all emails within 24 hours.

Emergency Support

For urgent issues with your orders or account security:

+233 123 456 789
urgent@farzel.com

Available 24/7 for critical issues only

Our Offices

Accra

HQ

123 Independence Avenue, Accra, Ghana

+233 123 456 789

Mon-Fri: 8AM-6PM, Sat: 9AM-4PM

Kumasi

456 Prempeh II Street, Kumasi, Ghana

+233 987 654 321

Mon-Fri: 9AM-5PM, Sat: 10AM-3PM

Tamale

789 Hospital Road, Tamale, Ghana

+233 555 123 456

Mon-Fri: 9AM-5PM

Frequently Asked Questions

How long does it take to get a response?

We respond to emails within 24 hours. Live chat and phone support provide immediate assistance during business hours.

Can I track my order status?

Yes! You can track your order in your account dashboard or use our order tracking page with your order number.

Do you offer support in local languages?

Yes, our support team can assist you in English, Twi, and other local Ghanaian languages.