Terms and Conditions

Welcome to Farzel ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Farzel Limited.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

By creating an account, making a purchase, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our platform. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized use

Account Responsibilities

You are responsible for all activities that occur under your account. You agree to use strong passwords and keep your login credentials confidential.

Permitted Use

You may use our Service for lawful purposes only. You agree to use the Service in accordance with all applicable laws and regulations.

Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Create multiple accounts to circumvent restrictions
• Engage in fraudulent activities

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders
• Prices are subject to change without notice
• All prices include applicable taxes unless stated otherwise

Payment Terms

• Payment is required at the time of order
• We accept various payment methods as displayed on our platform
• All payments are processed securely through our payment partners
• Failed payments may result in order cancellation

We strive to deliver products within the estimated timeframes. However, delivery times are estimates and not guarantees. Delays may occur due to factors beyond our control.

• Delivery is available within Ghana
• Shipping costs are calculated at checkout
• Risk of loss passes to you upon delivery
• You must inspect items upon delivery

Return Policy

• Items may be returned within 7 days of delivery
• Items must be in original condition and packaging
• Some items may not be eligible for return (perishables, personalized items)
• Return shipping costs may apply

Refund Process

Approved refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on your payment provider.

The Service and its original content, features, and functionality are owned by Farzel and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

By using our Service, you consent to the collection and use of information as outlined in our Privacy Policy.

To the maximum extent permitted by law, Farzel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may terminate your account at any time by contacting our customer service team.

These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Ghana.

If you have any questions about these Terms and Conditions, please contact us: